When you enroll for our tour we will ask you to provide some basic information, such as your name, your child’s name, gender, their school, your phone number, medical information, credit card number and expiration date, so that we can identify you, follow up with you if needed and process your application and enrollment. The information we gather also is provided to our counselors. We also ask for information about how you discovered us. We will do our best to protect this information and ensure that it remains confidential. We promise never to sell your information to anyone.
We use address information to email and mail you materials, updates and other information about the tour, its participants, counselors, and other relevant information. If at any point you wish to have your name removed from our mailing list, please contact us at info@grandwesterntour.com or by phone at 336-317-7793. From time to time, we may retain the assistance of external organizations to help us understand our participants and any trends in our industry. We may disclose some of your personal information to those companies solely for the purpose of conducting research and analysis on behalf of the Grand Western Tour. We use contractual and other means to protect your information while our agents are processing it.
To improve our website and the online services we offer, we may collect and analyze certain information about visitors to our website. This data includes, but is not limited to, domain and/or web browser information, your IP address along with the URL you came from and which URLS you visit our site at www.grandwesterntour.com, as well as time spent on the page. However, we do not link any information that would make your IP address personally identifiable.
We may use cookies, which are small data files for data tracking and recording keeping, to collect information. You are able to set your web browser to refuse the use of cookies if you wish and this may make certain aspects of our website un-usable like our application and parent portal.
We understand the importance of privacy. We do our best to protect all the information you have entrusted to us. The information we request from you will allow us to provide you with the best service we can. Except as described above, we will not disclose any personal information to any external company or person without your consent unless we are required to do so by law.
If you feel that we have not complied with this Privacy Policy or if you are otherwise concerned with our personal information practices, then you may file a complaint by sending a letter to Grand Western Tour, 310 Rockford Rd, Greensboro, NC 27408 or send an email to info@grandwesterntour.com. Complaints or requests for information shall be investigated and a response sent within 30 business days. If the complaint is justified, we will take the appropriate measures to address the complaint, including access to the requested information, by proceeding with rectification or, as the case may be, by amending our Privacy Policy and practices.